(Last updated: April 2026)
1. Introduction
Hello Heaton (“we”, “our”, “the site”) is an independent online guide to local businesses in Heaton, Newcastle. We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, and the rights you have.
By using helloheaton.co.uk, you agree to the practices described in this policy.
2. Information We Collect
We collect information in the following ways:
2.1 Information you provide directly
- When you contact us via email or our contact form
- When you request updates or send feedback
- When you submit information about a business
This may include your name, email address, and any message you choose to send.
2.2 Information collected automatically
When you browse the site, we may collect:
- IP address
- Browser type and version
- Device information
- Pages viewed and time spent on the site
- Referring websites
This data helps us understand how people use the site and improve the experience.
2.3 Cookies and similar technologies
We use cookies for:
- Basic site functionality
- Analytics (e.g., page performance, traffic patterns)
- Advertising (including Google AdSense, once approved)
You can control cookies through your browser settings.
3. How We Use Your Information
We use your information to:
- Operate and maintain the website
- Respond to enquiries
- Improve content and user experience
- Analyse site performance
- Support advertising and monetisation
- Prevent misuse or security issues
We do not sell your personal information.
4. Legal Basis for Processing (UK GDPR)
We process personal data under the following lawful bases:
- Legitimate interests (site analytics, improving content)
- Consent (cookies, newsletter sign‑ups if added later)
- Contract (responding to enquiries you submit)
- Legal obligation (complying with UK law)
5. Sharing Your Information
We may share information with:
- Service providers (e.g., analytics tools, hosting providers)
- Advertising partners (e.g., Google AdSense)
- Law enforcement if required by law
We do not share personal data with third parties for their own marketing.
6. Data Retention
We keep personal information only for as long as necessary for the purposes described above. Emails and contact form submissions may be retained for record‑keeping.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Withdraw consent (where applicable)
- Request data portability
To exercise these rights, contact us at: hello@helloheaton.co.uk
8. Children’s Privacy
Hello Heaton is not intended for children under 13. We do not knowingly collect data from children.
9. Links to Other Websites
Our site contains links to third‑party websites. We are not responsible for their content or privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date will always reflect the latest version.
11. Contact Us
If you have questions about this Privacy Policy, contact: hello@helloheaton.co.uk